Eric Bause Testimonial – I just wanted to let you know what a great job Evan did on Friday with Laura Martin’s PC. We really appreciate his diligence in taking care of the situation.

Eric Bause, ARM | Consulting Actuary, Media PA

Laura’s response to a CrafTech Escalated Service Call – Evan from CrafTech was amazing – if they have a company where he has a boss, it would be nice to tell his boss how impressed and grateful I am. Thank you Eric – I would say Evan impressed me and significantly exceeded my expectations. He was emailing me along the way from 5 PM onwards and helping me with questions that came up. And he was so patient. By the time he was finished the remote set up was 1:30 a.m. his time on a Friday night. It was truly exceptional service. I’d be pleased if he could get credit for those efforts!

Thanks!
Laura

I just wanted to reach out to you guys and let you know how completely happy I am with the service you’re providing our company. It is such a huge weight off my shoulders to know that our data is safe, and that ANY problems I have with my computer, your team will fix it for me…and QUICK! We have been a customer now for only five months, and in that time, you’ve upgraded PC’s, laptops, and even our server, virtually without any interruption in my ability to work. When we upgraded our printer/copier, you worked with the Canon tech and transferred all the contacts from our old machine to the new one, as well as getting everyone connected to the new printer. I can now work from home as if I’m sitting in my office 50 miles away, which was immensely helpful after a recent surgery. All your tech guys are so knowledgeable. I’ve had some issues with our internet and email recently…I put in a ticket and the problem is resolved almost immediately. I am now able to run my business better because I’m not spending time trying to resolve these issues. What would have taken me half a day to fix, your guys have done in 10 minutes. Signing on with CrafTech has been one of the best business decisions I’ve made. Thank you!

I’ve got to give kudos to the guys you have working for you right now. We’ve gotten the best responses, problem solving and service with a smile that we’ve had since doing business with CrafTech. Our experience with CrafTech is outstanding each and every time! Thank you for putting together such a great crew and for finding solutions for Pinnacle Healthcare Recovery Partners, Inc even when it’s not necessarily in your wheelhouse. Your entire crew is great! Thank you for acting more as a partner than a service provider, for always taking our business’ best interest into mind and for putting up with a sometimes difficult client in myself.

One of the perks of being a part of Nalco-Ecolab has turned out to be the IT services of Craftech. You guys have been excellent at keeping up both my general use computer at the office and my design CAD computer at home. You have been indirectly responsible for numerous sales in particular, and customer satisfaction in general.

CrafTech and Res-Kem have been doing business together for almost 20 years. As we’ve grown CrafTech has kept us current with appropriate software, hardware and the latest IT best practices. CrafTech willingly communicates on our behalf with our software partners to help us solve problems. Given the success of our partnership, earlier this year we signed up for their remote monitoring program. At first I thought it was overkill but as Res-Kem has grown I have less and less time to manage the IT.
I’m confident with CrafTech’s service. They are doing a good job at an affordable price.
The real testament to CrafTech is their responsiveness. I can’t even remember a time when our servers have been down for more than 30 minutes.

CrafTech takes care of all of the computers in our office. They do the networking and Monitor the server activity and the Firewall. They also build our servers and provide our on-line data backup service. In addition, CrafTech provides …support for the “Computer Lab” at our development in Newark, NJ and provides support as needed for our other offices. CrafTech is responsive when we call and are very efficient. They find the most cost effective way to deal with issues.
I’d definitely recommend CrafTech to others.

Being able to call CrafTech for small or large problems, hardware, quick solutions and always getting a fast reliable fix….Priceless!!! “It’s been awesome having local experts who arrive so quickly when called upon!”, Tina exclaimed when asked about CrafTech. CrafTech is consistently responsive, in a timely manner, to all of our technology needs. CrafTech keeps us abreast of new technology and maintains all aspects of hardware and software needs with reliable and professional service.

Linvilla Orchards has partnered with Craftech Computer Solutions for over ten years with outstanding results. They provide us with a full range of services from hardware and networking support to online data back-up, remote monitoring and access, outstanding and affordable email list services, ecommerce solutions, photo galleries, and website and email hosting. The extensive efforts that Craftech takes to reduce SPAM dramatically decreases the junk in our inboxes while ensuring that our customers can get through to us. The founder of Craftech,
Tony Rocha is present, involved, and accessible and his pleasant, competent staff is well trained.

Coming back from a long weekend to find that our computer system had crashed sent me into panic mode. We are a computer-dependent business and were totally shut down. The person we had been using as our technical support was unable to help us, so I called CrafTech and my mind has been at ease ever since. Tony and Eric gave us amazing service and had us up and running more quickly than I ever imagined possible. I learned the importance of having a monitored backup system and I have also learned that I can call CrafTech whenever there is a problem and they will respond quickly, work efficiently, and take care of whatever situation we run into.

The experience I had at CrafTech in Media, PA was absolutely wonderful. Initially I hesitated thinking they only worked with large companies. I was so wrong. They sat down with me and my laptop (which I thought was never going to work again because it is quite old). They spent an hour talking and examining my computer and advised me to leave it for a day quoting a price much more reasonable then Best Buys Geek Squad where I always feel rushed with the line of people waiting behind me. Well my computer now works like it is brand new. If you would like excellent service at a great price CrafTech is the place to go. They also have a great dog named Lucy who will be your best friend if you bring her a treat.